At www.artisanfurnitureco.com, we strive to ensure you are happy with every purchase. If you need to return an item, please submit your request within 15 days of delivery. Returns requested after this period cannot be accepted. Once we receive your returned item, we will process your refund within 3 business days.

Return Eligibility

• Items must be returned in their original condition, unused, unassembled (if applicable), with all packaging and tags intact.
• Proof of purchase (receipt or order confirmation) is required.
• Products sent back without prior approval will not be accepted.

To start a return, contact us at [email protected], and we will provide instructions on how to send your item back safely.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or not as ordered, contact us immediately so we can resolve the issue quickly.

Note: Certain clearance or final sale items cannot be returned unless they arrive damaged or faulty.

Exchanges

If you wish to exchange an item, please contact us at [email protected]. For larger items, we recommend arranging the exchange before shipping anything back to avoid unnecessary delays.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method. Please allow time for your bank or card issuer to process the transaction.

Make sure to provide the tracking number and shipping carrier details when returning an item to ensure smooth processing.

Additional Notes

• If you ordered the wrong item or no longer want it, you will be responsible for the return shipping cost.
• Shipping charges, duties, and taxes are non-refundable, except when items arrive damaged, faulty, or are lost during shipment.
• Do not return items to the address on the package label; it is not the authorized return location.

www.artisanfurnitureco.com does not authorize third-party sellers for returns or warranties. Items purchased outside our official store are not covered.